Support

TWO MEN AND A TRUCK Support Team

A dedicated team to support you every step of the way

The support to move your business forward

When you join TWO MEN AND A TRUCK as a franchisee, you’re tapping into a network of support that is engineered to guide new franchisees on a path to success. With a diverse franchising network already in place, you have direct access to peers who have found success and best practices in this industry over the years.

The help doesn’t stop there. With a dedicated Home Office support team of more than 200 talented individuals at our headquarters in Lansing, Mich., you have subject matter support teams for virtually every field of the business – including marketing, accounting, sales, IT, human resources, compliance, and more – right at your fingertips. These teams are put in place and designed to answer any questions you might have and to help you succeed as a franchisee. This starts as soon as your agreement is signed with direct support from our First and Second Gear start-up teams. From day one through your first few years in business, they’re you’re go-to teams with questions and support.

The Home Office team continues to work closely with its franchisees and customers to keep TWO MEN AND A TRUCK highly competitive and continue its upward growth trend. TWO MEN AND A TRUCK is an exciting, rewarding journey as evident by the  multiple Franchise Business Review rankings including spots on the Top Franchise Leader’s list and the Top Multi-Unit Franchise list. 

Innovation in the moving industry

To continue the TWO MEN AND A TRUCK® growth trend, innovation and technology in the industry is a must. As a brand, we continue to research and invest in what can be done to make serving our customers an even better and efficient experience. Additionally, several other innovative technologies stand out in our system, including our own, TWO MEN AND A TRUCK® developed estimating system, which our CSRs use when creating customer estimates and booking moves. This technology, paired with mobile tablets for our movers and drivers, ensure customers have a fantastic experience from start to finish.

Through new services such as Value Flex®, an affordable and alternative long-distance moving option from our expedited long-distance service, and portable storage, we continue to expand our offerings to fit our customers’ moving and storage needs.  

For customers calling to book a move, we’ve made the process a little easier with developing our own customer relationship center. Customer service representatives are available after normal business hours to answer questions and book moves, allowing our customers to call after their 9 to 5 and conveniently get on the move schedule.

Ideal relationship

At TWO MEN AND A TRUCK®, we value our relationship with all system franchisees. The franchisee-franchisor alliance is viewed as a combination for success. We work together to ensure the ongoing success of all franchises for the benefit of the entire system.

This positive, working relationship shows in our annual Franchise Business Review rankings — in 2017 we were ranked in the FBR Top 50 and celebrated our 12th consecutive year on the list.

We look for hard-working, motivated individuals that are passionate for providing top-notch customer service and committed to working closely with their community. Moving experience not required! In fact, many of our franchisees come from diverse backgrounds but have one thing in common: they believe in the brand and are committed to giving back to their community through consistent charitable efforts.

Training to keep you up-to-speed

We know franchise teams can learn from both corporate subject matter experts as well as successful peers. TWO MEN AND A TRUCK® has developed several training opportunities for franchisees and their teams such as an annual company meeting and awards gala, annual frontline staff meeting, classroom-style training classes, online-based training programs, and real-time training webinars. Many of these opportunities feature segments where you can hear from franchisees to learn best practices directly from the TWO MEN AND A TRUCK® system. Additionally, when you join the system as a new franchisee, you’ll join other new franchisees at the corporate office to attend a week-long class, Gearing Up, so you can learn the ins and outs of building your successful business. Additionally, as you get to work, you’ll have support teams in all aspects of the business including sales, marketing, accounting/bookkeeping, human resources, and IT. 

More than 200

Subject matter experts within the corporate office are specially trained to support our franchise network in all areas including operations, training, human resources, accounting, marketing, sales, information technology and national accounts.

No worries at all if you aren’t versed in QuickBooks or sales processes, our experts can lend a hand and ensure you have the proper training and support to succeed in all areas of the business.

Get Started

Speak to a franchise development team member today about this exciting opportunity. We want to ensure this potential partnership meets both of our expectations. We will walk you through more detailed franchise information, have you meet the team at our corporate headquarters, and if you choose to move forward, work with you to get resources in place, leading to a successful experience for everyone.