Frequently Asked Questions

Once your agreement is signed, the work begins! But don’t worry, you aren’t alone. We offer one-on-one support throughout the startup process, where you are paired with a specialist to walk you through every step of the process. This also includes eight days of initial training available to you as the franchisee and any managers you might want to bring along. 

After you open, the training opportunities continue. You can take advantage of continual education in the form of online classes, monthly webinars, and training events.

Our core purpose is to Move People Forward and we stand behind that. We’ve created a Career Development Program with the goal of developing your staff regardless of their position within the company: Whether it be developing frontline employees to become managers, or further developing your managers’ skills, we are fully invested in helping your employees develop personally and professionally during their time at TWO MEN AND A TRUCK.

Our core purpose is to Move People Forward. In the spirit of this, we offer a variety of career development options to every team member in the system. Franchise employees can take advantage of our Skills Advancement Program, which allows them to became certified in a specific role. They can also participate in the Career Development Program, which helps them to pursue their dreams of management or even franchising. Additionally, there are hundreds of online training classes, live and recorded webinars, and in-person training events team members can attend to further enhance their skills. Whatever their ambitions, we have a program to guide them along the way. 

At TWO MEN AND A TRUCK, you are considered part of the family. That means you have the full support of the TWO MEN AND A TRUCK team at Home Office as well as your fellow franchisees to lean on and to bounce best practices off of. Our goal is to see you flourish in this family. 

The length of time it takes to open the franchise varies from state to state and depends on multiple factors. On average, it takes three months from the time the agreement is signed until the franchise becomes operational.

TWO MEN AND A TRUCK franchises can operate with as little as three employees (excluding movers and drivers) but the answer to this question depends on many factors which include: if you’re planning on working in the business; how many trucks you’re starting with; if you intend to scale to multiple locations quickly; if you intend to hire employees with TWO MEN AND A TRUCK or moving experience. These are just a few variables that may play a large factor in how many employees you’ll need. 

Every new franchise is assigned a field trainer and development specialist who will walk you through the process from beginning to end. You’ll receive a start-up playbook which details all of the tasks necessary to open a franchise. You’ll also have weekly calls with your field trainer as well as other home office subject matter experts to ensure your franchise is moving in the right direction. Two field trainers will visit your franchise the week of your first scheduled move and help train all employees (Office/sales staff, management, movers and drivers) and make sure the correct processes are implemented to maximize efficiency and profitability. Following the field visit, your field trainer will continue to offer consulting support, helping you review important franchise metrics and benchmarks to ensure continued success.

Many of our departments will schedule on-site visits to your franchise once you’re operational to further assist you in building a solid operational foundation.

As a TWO MEN AND A TRUCK franchisee, we’ll help you take advantage of the different revenue sources within the moving industry. Besides local moves within the city, our support team will assist you in taking advantage of other sources of revenue such as long-distance moving, short-term and long-term storage, boxes and packing supplies, business moving, and packing/unpacking services. Additionally, our national accounts team coordinates unique opportunities that franchises would necessarily capture such as furniture installation and last-mile delivery from national retail chains. 

Your trucks are your employees’ most important asset on the ground level of operations. Through the opening phase and beyond, our network of preferred vendors, along with our Home Office teams, will help you make the right choices to fit your needs and will share the necessary processes to help keep your investment rolling safely. It’s crucial to ensure your trucks receive regular maintenance and checks to assure moves are safe for employees and customers’ belongings. Your trucks are moving billboards, and are one of the main business assets that need to constantly be assessed.

Within your first year, the field trainers who supported you throughout the opening phase will transition your franchise to a specific centralized consulting group consisting of subject matter experts to ensure success in areas such as operations, recruiting, marketing, sales, accounting, and safety and risk.