Independent research data shows franchisees are highly satisfied with TWO MEN AND A TRUCK®’s innovation and creativity.
TWO MEN AND A TRUCK® was identified by independent franchisee satisfaction research firm, Franchise Business Review, as being one of just 50 franchises to make the list of its first annual ranking of the Top Innovative Franchises.
To select the companies on the list, Franchise Business Review analyzed 18 months’ worth of data from approximately 30,000 franchisees representing 335 companies regarding their brands’ innovation and creativity as well as their overall satisfaction with their brands and their likelihood to recommend them to others.
TWO MEN AND A TRUCK®’s franchisees were surveyed on 33 benchmark questions about their experience and satisfaction regarding critical areas of their franchise systems, including leadership, training & support, operations, franchisor/franchisee relations, and financial opportunity.
“When you think of innovative companies, franchises aren’t typically what immediately come to mind, but there are certainly brands out there that are pushing the envelope,” said Michelle Rowan, President of Franchise Business Review. “Each of the companies on this list have developed products, processes, or services that have not only given them a competitive edge in the marketplace, but have contributed to the success and satisfaction of their franchisees.”
"Our teams here are continually working to improve upon existing processes and take it to the next level by brainstorming what additional innovative procedures we can implement internally, and what services we can develop for our dedicated customers,” said Pam Batten, compliance director. “Through every idea and new process implemented, we look for areas that can also bring in additional revenue diversification for our system of franchisees. While we work hard with our franchisees to find new ways to promote the brand and make it even more appealing to customers, our goal is to also position ourselves as a strong employer brand to prospective business owners.”
Visit FranchiseBusinessReview.com to see the full list of 2017 Top Innovative Franchises.